RSC - Advancing the Chemical Sciences


 

Frequently Asked Questions


Sections on this page include:
  • Registering and Login
  • For Referees
  • For Authors 

If you have any questions that cannot be answered by this page, please contact us by e-mail.

Registering and Login


  • How do I register for ReSourCe?
    Complete the registration form available from the "New User?" link on the log in page.
  • What browsers do you support?
    ReSourCe is optimised for Internet Explorer version 4.0 or greater.
  • Why can’t I log in to ReSourCe?
    If you are unable to log in to ReSourCe, please check the following:
    • Did you type your password correctly?
    • Have you already registered as a user? Sign up for a new account from the log in page.
    • Have you forgotten your log in details? Retrieve your login details using the forgotten password link on the log in page. You will need to enter the email address that we have on record for you.      
  • What happens if I forget my password or want to change it?
    Please use the Forgotten Password link on the ReSourCe log in screen. Upon entering your email address, a message containing your personal log in details will be sent to you. Your e-mail address must match the one we have on our records. Please contact us by email if you have any difficulties. You may change your password once you are logged in, using the Change Login Details option.
  • What is your Policy on Data Protection?
    The Royal Society of Chemistry will use the information you supply for the provision and administration of its activities, products and services. It will treat the information you supply in the strictest confidence. The RSC does not disclose personal details to other organisations or people. Users can choose whether or not they wish to receive information about the activities, products and services of the RSC. 
  • Do I need to be an RSC Member to sign up for ReSourCe?
    No. Signing up to ReSourCe to take advantage of author and referee services is not conditional upon being an RSC Member. Anyone may submit a paper to RSC Journals regardless of RSC membership status. Further details on becoming an RSC member can be found through the Information for Members link in RSC Quicklinks.
  • May I join the RSC through my ReSourCe account?
    No. Membership of the RSC is achieved through a separate process and is independent of holding a ReSourCe profile. Further details on becoming an RSC member can be found through the Information for Members link in RSC Quicklinks.
  • Do I need cookies enabled on my PC to access ReSourCe?
    ReSourCe uses session “cookies” to allow you to view your manuscripts and secure personal profile without having to log in for every page. These cookies do not remain on your computer after you have closed your browser session, and we do not collect any personal information about you. For more information about cookies please read the RSC Privacy Policy (available from every page on the site). The About Cookies website explains cookies in more detail.

Related Links

Link icon About Cookies website
A full guide to controlling cookies on your computer


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For Referees


  • How do I become a referee for the RSC?
    Referees are normally invited to join our refereeing panel by invitation from the Editorial Office. If you are interested in being considered, please contact us by email.
  • I am unable to download the files for the manuscripts I have been asked to referee. What should I do?
    If you experience problems either downloading files or opening the files in Adobe Acrobat, please contact the Journal Editorial Office by email. They will send you the paper by another method.      

For Authors


  • I am an existing RSC Journal author but ReSourCe doesn't recognise me
    Please contact the Journal Editorial Office by email. They will advise you of your correct ReSourCe ID and password. It is also possible that past manuscripts uploaded by e-submissions may not have been correctly linked with your ReSourCe profile. Please inform us if you wish to have any missing manuscripts added to your profile.
  • Problems uploading large files? Occasionally users uploading very large files (several MB) have experienced connectivity issues. We recommend that files are compressed (e.g. into ZIP archive) before uploading. If you are still unable to complete the connection, please contact the Editorial Office by email for further advice.
  • I received an error message during submission. What does this mean and have you received my paper?
    • Firstly, check whether your manuscript appears, marked as "Incomplete Submission" on your My ReSourCe home page. Follow the "Complete Submission" option, which should allow you to finish the task.
    • However, if you experience repeated problems and are unable to continue, please contact the editorial office by email, with the following information: 
      • Quote the unique manuscript number assigned during submission.
      • Include details of any error messages received. 
      • Attach the files you are trying to submit (preferably contained in a zipped/compressed folder).     
      The majority of submissions are completed swiftly, and unimpeded by error. Providing this information will allow us to help you more effectively on the rare occasions that submissions do fail.      
  • Can I track manuscripts submitted before ReSourCe was launched (5th Oct 2004)?
    If you wish to have earlier manuscripts added to your ReSourCe profile, contact us by email. Please quote your ReSourCe log in ID and manuscript numbers. These will be added manually within a few days.
  • Why can't I see any of my earlier manuscripts in the "Your Previous Manuscripts" page?
    Only manuscripts submitted through ReSourCe appear automatically in your profile. For some regular authors and referees, previous manuscripts from 2000 and 2001 may appear, followed by a gap when our previous manuscript submission system did not fully integrate with the new system. If you wish to have earlier manuscripts added manually to your ReSourCe profile, contact us by email. Please quote your ReSourCe log in ID and the relevant manuscript numbers. These will be added within a few days. 
  • What stage is my submitted manuscript?
    Look at the current status of your manuscript on ReSourCe. For an explanation of the current status terms, please check the Glossary (available to logged-in ReSourCe users). The downloadable PDF flowcharts describe the publishing process in more detail. 
  • Does RSC Journals accept submissions in Word 2007 format?
    There has been recent publicity about other journals' problems accepting submissions in Microsoft Office 2007's new .docx XML format into their publishing workflows, mainly because the new Equation Tools introduced in Word 2007 are incompatible with certain editing and pagination systems.
    The RSC will accept docx files for publication. If possible, authors should use Equation Editor (the main maths editor in pre-2007 Word, which is still available) to create their maths equations. We can receive files using the new Equation Tools, but our production staff will need to re-key equations in order the process your paper.
    Along with other publishers, we are discussing with Microsoft how best to adopt the new Office 2007 formats. 

Related Links

Link icon Design Science
The company who developed Equation Editor have published a press release about the continued availability of Equation Editor, and details on using it in Word 2007.


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Downloadable Files

Flowchart 1 - Submission to acceptance or rejection
PDF iconPDF (88k)  

Flowchart 2 - Acceptance to Publication
PDF iconPDF (87k)  


PDF files require Link icon Adobe Acrobat Reader






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Help

Your log in details should be kept secure and confidential.

Please log in using your numeric ReSourCe ID, or your alphanumeric User Name (if selected). If you do not have an alphanumeric User Name you may choose one once you are logged in.

 
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Help

A new feature of ReSourCe for 2006 is the option to login using a memorable user name as an alternative to your assigned numeric ReSourCe ID.

Selection of a user name is optional. The username must only use alphanumeric characters (aA-zZ and 0-9) and underscores (_). They must be more than 6 characters long.

Once assigned, the user name is fixed to your ReSourCe profile and may not be changed.

Your password may be changed at any time, to assist you in keeping your details secure.

 
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Help

This list of files is required by the article type of the journal you are submitting to. Please ensure that you include every item on this list in your file upload. If you do not include all of the required files it may delay the processing of your manuscript. Further journal-specific information can be found in this journal's Author's Information.

Word processing formats are preferred for manuscript documents. If you have provided us with a PDF, it is important that any fonts are embedded to avoid problems in reading your file.

 
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Help

PC users with a JAVA enabled web browser will be given the option to install a JAVA applet for file upload, including selection of multiple files. If you wish to use an applet, please tick Option 1 and click on the 'save and submit' button to continue.