FAQs

Regardless of what you're buying, shopping online with the RSC should be a simple and stress-free experience. 

We've put together a list of Frequently Asked Questions, to help you understand how our online shop works and hopefully make your visit with us a satisfying one. We'll update this list occasionally to reflect the feedback of our customers. 

Q: What types of payment do you accept? 

A: We accept most credit and debit cards including Access, Eurocard, Mastercard, VISA, American Express, Switch/Maestro and Connect Card. We regret we do not accept Diners Club. 

Q: How is my postage calculated? 

A: There is a postage and handling charge of £3.50 per item ordered up to a maximum postage charge of £14.00

Q: How do I return something? 

A: If for any reason you are unhappy with your purchase, please contact the General Sales Manager of the RSC to obtain authorisation for return, at which time full instructions for returns will be issued. Please see the returns policy for more detail.

Q: Once I have added an item to my basket, how do I continue shopping? 

A: Use the back browser button to return to shop and continue shopping. Our system will remember the items you have added to your basket. 

Q: Can I shop for books, journals/journal articles or register for conferences all at once? 

A: Currently we are not available to offer one-shopping basket for different types of products and services purchased from the RSC. We are investigating this but in the meantime please complete separate transactions for each different type of product and service ordered. 

Q: I am an RSC member, how do I get my discount? 

A: RSC members are entitled to a 35% discount. You will be asked for your membership number at the checkout.

Q: What if I prefer to order via conventional methods? 

A: If you would prefer to order our print products via traditional methods please print off our order form below and fax or post your order.